Shipping policy

Shipping Policy

Processing time
Orders are dispatched within 3 business days of payment. We ship Monday through Friday, excluding Japanese public holidays and our year-end and New Year holidays.

International shipping — DHL Express
International orders are shipped from Japan by DHL Express with tracking. A tracking number is emailed to you once your order has been dispatched. Delivery usually takes 2–5 business days after dispatch, depending on the destination and customs clearance.

Shipping within Japan — Japan Post Yu-Pack
Orders within Japan are sent by Japan Post Yu-Pack with tracking.

Shipping cost
Shipping charges are calculated at checkout based on your destination.

Import duties and taxes (DAP)
International orders are shipped under DAP (Delivered at Place) terms. Import duties, taxes (such as VAT/GST) and any brokerage or clearance fees are not included in the item price or shipping cost, and are paid by the buyer, usually to DHL before or at delivery. This applies to all destinations, including the United States — we do not offer DDP (duties-paid) shipping. Please check with your local customs office if you are unsure of the charges.

Refused deliveries
If a shipment is refused or returned because import duties were not paid, the refund will exclude the shipping costs in both directions and any fees incurred for the return.

Address and delivery
Please make sure your shipping address and phone number are correct; DHL may contact you by phone for customs clearance. DHL Express may not be able to deliver to P.O. boxes. For high-value items, a signature may be required on delivery.

Lost or damaged shipments
Shipments are tracked but not insured. Once tracking shows a parcel as delivered, we cannot be responsible for loss or theft after delivery. If your parcel arrives damaged or tracking stops updating, please contact us right away and we will investigate with the carrier.

Questions
Please contact us through our Contact page for any shipping questions.